Client Relationship Officer - Textile

Ecocert India, a subsidiary of the Ecocert group, supports committed stakeholders in the implementation and promotion of sustainable practices through certification. With more than 70 employees across the country, Ecocert India caters to businesses from not only India but also from South Asia and Middle East countries. Committed to organic farming since its creation, Ecocert has now extended its efforts to many other sectors including Textiles, Cosmetics and Home-care products, Fair Trade, etc.
Bangalore
Customer relations
Permanent
Textile

Job description

  • Accompany a client portfolio throughout the year. Ensure a smooth delivery of the service while being a link between the internal and the external sides.

  •    1. Accompany the client throughout the year
  • -          Inform the client about the certification schemes he is interested in and answer related questions
    -          Inform the client about Ecocert certification process and tools and answer related questions
    -          Follow up internally on client requests and on the clients certification process to ensure a good quality of service
    -          Explain Ecocert requests to the client and provide the relevant support. Communicate some of the Ecocert requests
    -          Refer the client or its requests to the appropriate internal resource based on its needs
    -          Process complaints, involve the necessary resources internally and ensure follow up 
  •  2. Proceed with renewals
  • -          Inform the client about the renewal process, required actions and associated deadlines
    -          Issue renewal quotation if required
    -          Issue invoice order and communicate invoice
    -          Support to collect receivables 
  • 3. Process changes requests
    -          Gather and process changes requests from the clients
    -          Communicates changes to relevant staff internally where necessary and ensure follow-up
    -          Issue additional quotation and invoices order if necessary 
  • 4. Audit follow up 
  • -          Follow-up with the client to ensure receipt of necessary corrective action and/or evidence.
    -          Process corrective actions/evidences or allocate internally if evaluation competence is required. 

Profile

  • Education: Bachelor/Diploma in Textile
  • Experience : Minimum 1 year experience in the textile industry
  • Behavioural skills:
    - Global vision and professional judgement
    - Courage and decision making
    - Agility and Adaptability
    - Communication and interpersonal skills
    - Proactivity and creativity
    - Diligence
    - Organisation and anticipation
  • Remuneration: As per industry standards
  • Type of contract: Full time contract

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