Client Relationship Officer (Junior position)

Ecocert South Africa was established in 2002 and manages the ECOCERT client base in 16 countries across Southern- and East Africa. Our offices are situated in Paardevlei, Somerset West with 35 young and energetic permanent- and 30 freelance employees. Our services are currently focused on sustainable certification, including organic, fair trade and Rainforest Alliance.

Somerset West, South Africa

Customer relations

Permanent

Organic agriculture

Job description

Job description
We are hiring a Client Relationship Officer who will be based in our Somerset West office. You will report directly to the Client Relationship Manager. The CRO plays a pivotal role in communication with the clients and the flow of certification.

Your tasks
You will be responsible for carrying out the following duties:

Manage client communication for the organic certification service in Southern and/or East Africa countries.
Ensuring smooth certification flow for all clients
Assisting with all client inquiries and answering basic questions with regard to certification
Following up on non-compliance resolution after audits
Preparing and issuing renewal quotations
Answering of business telephone enquiries by clients

Profile

Tertiary degree or diploma in business, agriculture, or a client service-related qualification
Relevant job experience will be advantageous but is not a requirement
High level of computer literacy – confident MS Office user
Excellent English and Afrikaans spoken and written competency with the ability to work effectively in a team environment.
Self-confident, willing to learn, and organized to the point of perfectionism
An interest and/or experience in sustainable farming and/or certification would be beneficial

What’s in it for you?

Remuneration: Market-related salary and dependent on experience and qualifications

Type of contract: Permanent (6-month probation)

But also: 60% medical aid contribution (after probation), life- and disability insurance (after 12 months). When working more than 6 months you will become eligible for a performance bonus based on the level of achievement of your annual objectives. Partial remote working is part of the current company policies.

If you wish to join us, please submit your application (CV + cover letter) before Monday, 30 June 2025. Please note that interviews can be scheduled earlier so CV's will be reviewed as they are submitted - therefore the sooner you apply the better. The selected candidate will start as soon as possible.

Perfect match?

Apply now

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