Somerset West, South Africa
Customer relations
Fair Trade

Job description

Job description
We are hiring a Client Relationship Officer (Fair Trade & Sustainable) that will be based in our Somerset West office and report directly to the Ethics & Sustainable Division Manager. The CRO will play a pivotal role in communication with the clients, management of their files and the flow of certification.

Your tasks
  • Manage client communication and files for CSR/Fair Trade and Sustainable Agriculture related standards.
  • Monitor and ensure smooth certification flow for all client files in accordance with applicable guidelines.
  • Sales and Client support - attending to applications, basic questions as well as technical inquiries related to dedicated schemes (in particular ROC, FairWild and Naturland Fair). 
  • Follow-up and evaluation of non-compliance resolution after audits.
  • Client acquisitions as well as preparing and issuing renewal quotations.
  • Other additional tasks from time to time as required by the E&S Division Manager.


  • Tertiary degree or diploma in social sciences, agriculture, business, law or other relevant qualification.
  • Excellent English and Afrikaans spoken and written competency. Other languages and/or experience in business management would be beneficial. 
Technical skills
  • Experience and/or interest in sustainable agriculture/fair trade/CSR/certification would be beneficial.
  • High level of computer literacy – confident MS Office user.
Behavioural skills:

  • Team player
  • Motivated
  • Self-confident
  • Willing and eager to learn
  • Organized to the point of perfection
What’s in it for you?
Remuneration: Market related salary, dependent on experience and qualifications
Type of contract: Permanent (6-month probation)
Benefits: 60% medical aid contribution (after probation), life- and disability insurance (after 12 months). Partial remote working is part of the current company policies.
But also
: When working more than 6 months you will become eligible for a performance bonus based on the level of achievement of your annual objectives. 

If you wish to join us, please send your application (CV, cover letter, copy of ID and proof of qualification) to before 30 June 2024, specifying the subject as ‘Application: CRO (FT & Sust)’.

Perfect match?

Apply now